1. Data Controller
Bathcardhotel Hotel & Casino, 15 Park Lane, London W1K 1LB, is the data controller for personal data collected through this website and through reservation or guest service communications.
Legal
Privacy Policy
This policy explains how Bathcardhotel Hotel & Casino processes personal data in accordance with the UK GDPR and the Data Protection Act 2018.
2. Data We Collect
We may collect contact details, reservation information, guest preferences, communication history, and technical data relevant to website usage and security. Data submitted through forms may include names, email addresses, phone numbers, dates, guest counts, and request details.
3. Why We Use Personal Data
We use personal data to respond to enquiries, manage reservations, coordinate guest services, improve website functionality, maintain security, comply with legal obligations, and support legitimate business administration.
4. Legal Bases
Processing may be necessary for steps prior to entering into a contract, performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. Where consent is relied upon, it may be withdrawn at any time.
5. Retention
We retain personal data only for as long as necessary for the purpose collected, for operational needs, and to meet legal, tax, accounting, dispute resolution, and record-keeping requirements.
6. Third Parties
We may share personal data with professional advisers, IT and website service providers, payment or reservation support providers, and authorities where required by law. We do not sell personal data.
7. Cookies and Similar Tools
Our use of cookies and local storage is described further in the Cookie Policy. Where applicable, website technologies may support essential functions, analytics, and user preference storage.
8. Your Rights
Under the UK GDPR, you may have the right to access, rectification, erasure, portability, restriction, and objection. You may also request review of certain processing decisions and raise concerns about how data is handled.
9. Complaints
You have the right to complain to the Information Commissioner's Office (ICO). Information about the ICO is available at ico.org.uk.
10. Contact
To exercise your rights or ask questions about this policy, contact Bathcardhotel Hotel & Casino at info@bathcardhotel.co.uk.